Johari Rotana
Striking contemporary property with elegant design and outstanding facilities in a prime location in the Central Business District of Dar es Salaam
1. Assistant Director of Front Office Job Vacancy at Johari Rotana
Job Description
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
As an Assistant Director of Front Office / Assistant Front Office Manager you are responsible for assisting the Director of Front Office / Front Office Manager in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service and to ensure that all Guests who visit the Hotel receive a level of service and hospitality that exceeds their expectations by giving an added value experience through attention to detail and continuous customer focus and your role will include key responsibilities such as:
- Inform other operating departments, notably Housekeeping, of all Front Office matters that concerns them
- Establish and maintain effective Employee relations
- Assist the Director of Front Office / Front Office Manager in Employee related matters such as appraising and consulting
- Assist in the preparation of statistical, performance and forecast reports as necessary in order
- Facilitate annual budget and strategic plan preparation and provide management with marketing information
- Assist in monitoring and controlling, on an on-going basis, department costs to ensure performance against budget
- Monitor Front Office Employees to ensure Guests receive prompt, cordial attention and personal recognition
- Control the availability of rooms, rooms types, accuracy of room count and rate categories
- Routine checks for billing instructions and guest credit for accuracy and compliance with Hotel credit policy
- Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
- Comply with the hotel environmental, health and safety policies and procedures
Skills
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
How to Apply:
2. Outlet Manager Job Vacancy at Johari Rotana
Job Description
We are currently looking for dynamic, and self-motivated Food and Beverage professionals who want to move their careers forward.
As an Outlet Manager, you are responsible for effectively managing all activities within the restaurant and bar, in order to ensure optimum results are achieved across all facets of the operation, in line with Departmental targets, policies, procedures and responsibilities as such :
- Supervise good customer service and serve Guests according to hotel standard in order to ensure Guest satisfaction.
- Identify training needs and propose training plans in order to maintain standard of service.
- Plan and conduct on and off job training on monthly basis in order to achieve service standard and knowledge of staff.
- Attend daily briefing or meetings and ensure proper communication down to team to ensure Guest inquiries.
- Involve in outlet promotional activities.
- Create new promotions in order to attract Guests and meet revenue target.
- Prepare duty rosta according to the forecast in order to ensure adequate manpower for operational needs.
- Evaluate performance of team and initiate promotions or internal transfers
- Resolve Guests’ complaints directly or consults with restaurant manager to maintain Guest satisfaction.
- Train personal grooming standard and monitor the weekly checklist in order to keep professional appearance.
- Monitor hygiene and cleanliness standards in the outlet and upkeep of all service equipment as per hotel standard
- Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment.
- Comply with the hotel environmental, health and safety policies and procedures.
Skills
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Food and Beverage Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
3. Bartender/ Bartendress Job Vacancies at Johari Rotana
Job Description
We are currently looking for dynamic, and self-motivated Food and Beverage professionals who want to move their careers forward.
As a Bartender you are responsible to provide the highest level of hospitality when preparing and providing beverages. With the following duties and responsibilities
- Perform all necessary tasks to service beverages according to the standard of performance manual of the Hotel
- Achieve total Guest satisfaction and organizational profitability through effective utilization of all resources
- Delight the Guest by offering trend setting and innovative products and services and contribute to sales activities and assist in maximizing revenue
- Set up the bar and prepare all mise-en-place for service
- Clean the bar and all equipment to the required standards and maintain this cleanliness throughout service
- Extend prompt services to all Guests and treat Guests and colleagues in a polite and courteous manner
- Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment
- Comply with the hotel environmental, health and safety policies and procedures
Skills
You should ideally have a degree in hospitality with previous experiences in the Food and Beverage Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem-solving abilities are essentials and Computer literate.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
How to Apply:
4. Waiter / Waitress Job Vacancies at Johari Rotana
Job Description
We are currently looking for dynamic, and self-motivated Food and Beverage professionals who want to move their careers forward.
As a Waiter / Waitress you are responsible to provide professional service to our Guests, ensuring their restaurant visit will become a memorable dining experience and your role will include key responsibilities such as:
- Perform all necessary tasks to service Food & Beverage according to the standard of performance manual of the Hotel.
- Greet & seat customers and serve them in a professional, discreet & personalized way.
- Acquire in depth knowledge of the Food & Beverage menu of the assigned outlet in order to assist and provide advice to Guests.
- Consistently monitor quality of Food & Beverage being served.
- Practice good customer relations and attend to customer complaints / queries satisfactorily.
- Responsible for maintaining hygiene and cleanliness standards in the outlet & upkeep of all service equipment.
- Responsible for all service preparations before, during & after the service (mis-en-place & mis-en-scene)
- Ensure minimum wastage, breakage and spoilage.
- Actively use up selling techniques to exceed Guest expectations and increase revenue.
- Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment.
- Comply with the hotel environmental, health and safety policies and procedures.
Skills
Education, Qualifications & Experiences
You should ideally have a degree in hospitality with previous experiences in the Food and Beverage Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem-solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
Knowledge & Competencies
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
How to Apply:
